Effectiveness
Our aim is to develop effectiveness and value-based approaches together with our customers and partners. We want to be at the forefront of utilizing effectiveness data in our field.
Effectiveness-based strategy
Effectiveness and sustainability are at our strategic emphasis and strongly interlinked each other. By analysing and utilizing effectiveness data, we want to ensure that services and the need for services and support meet in a timely and cost-effective manner, both in our customers’ daily lives and in society. This means, for example, gathering data on which types of interventions and levels of support ensure the most value to our customers in different life situations. From a societal perspective, the use of effectiveness data offers the opportunity for an even more responsible use of shared resources. Find out more about our strategy here.
Model of effectiveness in the Blue Ribbon Foundation Group
Our effectiveness model is based on the national effectiveness strategy. The model defines needs, objectives and change in line with the objectives, demonstrating the effectiveness of our activities on a societal scale.
At the heart of the model is our effectiveness-based strategy, which consists of effectiveness analysis and evaluation. We analyse effectiveness data systematically and measure the data through the indicators of our continuous strategy process. Through effectiveness data, we aim to ensure that services and support needs of our customers unite in a timely and cost-effective manner, both in the daily lives of our customers and in society. Through an effectiveness-based management system, we can steer the implementation of effectiveness measures into the daily work. As measures of effectiveness, we use customer experience, the Sinimittari (Blue meter) tool and other indicators of effectiveness.
What is effectiveness?
“The regular meetings at the beginning helped to sort things out when you couldn’t have done it on your own. It was important to continue the meetings even after a large number of issues had been dealt with, otherwise things could have slipped back into a worse state.”
– A resident of our supported housing unit
Sinimittari tool
The Sinimittari (Blue meter) is a tool developed by the Blue Ribbon Foundation Group to measure the effectiveness of customer work in five different areas of life. These areas are health, finance, well-being, daily life management and inclusion.
The Sinimittari supports purposeful working and goal setting together with the customer: it gives visibility into the customer’s current situation and the next steps in the individual path of each customer. We have been using the Sinimittari for several years, which gives us a strong view on the impact and effectiveness of our work.
With the Sinimittari we can
- bring transparency to the customer’s situation
- assess what is the most effective support at any given moment
- target support in a timely and individualised manner
- highlight the needs of the customer group and their readiness to receive support
In Sinimittari, we use a set of criteria based on service contracts, the Social Welfare Act, the Social Services Needs Assessment, and the content of the needs assessed with our personnel in the customer work. These criteria inform how we, together with our customers, make progress towards achieving our effectiveness goals. The Sinimittari provides information to help the counsellor, the customer, other stakeholders, and the organisation. For the counsellor, the Sinimittari is a concrete tool that allows him/her to examine, together with the customer, the situation, and changes in the customer’s life.
In customer work, the Sinimittari helps the employee to support the customer in achieving the things they want to achieve and to monitor progress towards their goals. It shows where the customer has made progress and where they need to focus their attention in the future. In everyday life, the counsellor has discussions with the customer on these issues, using the Sinimittari as a tool to stimulate discussion.
Effectiveness in figures
Why is measurement important? It enables
- better visibility of the customer’s situation
- assess the effectiveness of the support
- a goal-oriented approach
- more efficient allocation of resources.
Contact us
Sanna Pesonen
Management Team Quality
Director of Quality
+358 50 479 7311